Proudly Canadian

FAQ

What makes bodyfuel™ mattresses different from other mattresses?
bodyfuel™ mattresses are customizable, comfortable, and supportive, designed to suit your individual sleep needs. They are hand-crafted in Canada with locally sourced materials and components whenever possible. bodyfuel™ offers a double-sided mattress option that extends the life of your mattress and is an exceptional value with competitive pricing and our serious commitment to quality.

 

How do I customize my bodyfuel™ mattress?
bodyfuel™ mattresses are designed to allow you to choose the firmness that suits your personal comfort needs. You can choose between plush or firm mattress, or a mattress with plush on one half and firm on the other. If you are sharing a bed with someone who has different sleep preferences, you can adjust the firmness on each side of the mattress to suit your individual preferences.
What is a double-sided mattress, and how does it work?
A double-sided mattress is an option offered by bodyfuel™ that extends the life of your mattress. It means that you can flip your mattress over and use the other side for an extended period, allowing you to get the most out of your investment. Flip your flippable mattress every 3 to 4 months so, you can enjoy a comfortable sleep experience for years to come, much longer than if only one-sided.
What is the benefit of the Cold Touch material covering on the bodyfuel™ mattress?
The Cold Touch material covering is cooler than room temperature, and it helps kickstart the circadian rhythm, which means you can fall asleep quicker, sleep deeper, and for a longer duration.

 

How does the Core Support of the bodyfuel™ mattress contribute to a good sleep?
The Core Support of the bodyfuel™ mattress features an ergonomically designed 7-zoned pocket coil system with 1200 coils (for Queen size), which provides proper spinal alignment for years of restful, restorative sleep. This support system ensures a comfortable and healthy sleep environment and eliminate partner disturbance.
What benefits can I expect from using a bodyfuel™ mattress?
bodyfuel™ mattresses are designed to help you fall asleep faster, sleep longer, wake up with more energy, and feel healthier. They also help regulate your body temperature, keeping you cool throughout the night helping with overheating, so you sleep longer.
What benefits can be obtained from bodyfuel™ mattresses?
We offer More Mattress, More Sleep and More Comfort. “More Mattress” provides several benefits such as comfort, support, quality, and durability, while the “More Sleep” offers benefits such as falling asleep faster, sleeping longer, waking up with more energy, feeling healthier, and a cooler sleeping environment. Additionally, the “More Comfort” provides a superior comfort system designed to provide optimal comfort. You get a smooth and sleek design, proven quality for a comfortable and personalized sleep experience.
Are bodyfuel™ mattresses eco-friendly?
bodyfuel™ sources most of their materials and components locally, and they hand-craft their mattresses domestically in Canada, which reduces the carbon footprint. Additionally, their mattresses are made without harmful chemicals using CertiPUR-US® certified foams. Our foams all use a soya content reducing petrochemical usage and reducing your carbon footprint.
How long do bodyfuel™ mattresses last?
 bodyfuel™ mattresses are designed to last for a long time, especially if you choose the double-sided option and flip it regularly. On average, they can perform optimally between 8-10 years, but this can vary depending on usage and care.
Can you select the firmness of bodyfuel™ mattresses?
Yes, bodyfuel™ mattresses are customizable and allow you to select the firmness to suit your preferences. Choose from Firm, Plush or Dual with is Firm on one sleep area and Plush on the other.
Does bodyfuel™ offer double-sided mattresses?
 Yes, bodyfuel™ offers the option of a double-sided mattress to extend the life of your mattress.
Are bodyfuel™ mattresses suitable for couples with different sleep preferences?
Yes, bodyfuel™ mattresses are perfect for couples with different sleep preferences, as you can adjust the firmness on each side of the mattress to suit individual needs by purchasing a dual comfort mattress.
How can I learn more about bodyfuel™ mattresses?
You can visit the bodyfuel™ website or contact our customer support team for more information about our mattresses. If you have any questions or concerns, please contact us at support@bodyfuelsleep.com.
How long is the warranty on your mattresses?
We offer a 20-year limited warranty on all of our mattresses, so you can rest assured that your investment is protected. See our warranty for full details.
Are bodyfuel™ mattresses good for heavier people?
Yes, bodyfuel™ mattresses are designed to support a wide range of body types and weights, including heavier individuals. However, we recommend choosing a firmer mattress option for those who weigh over 250 pounds to ensure the best possible support. The components used are of the highest quality and will stand up longer than other mattress for those carrying a few extra pounds.
What is the difference between double sided (flippable) and dual comfort?
Double-sided mattresses, also known as flippable mattresses, are designed to be used on both sides. This means that the mattress can be flipped over and used on the opposite side, essentially providing two sleeping surfaces in one. Flippable mattresses are typically made with a similar level of firmness on both sides and are often preferred by those who want a longer-lasting mattress.
What makes bodyfuel™ mattresses a good investment?
bodyfuel™ mattresses are designed to be twice as durable as many other mattresses on the market with best quality components certified by experts, plus the choice of a flippable mattress. They provide more support and comfort, so you can sleep soundly for years to come. With competitive pricing, you can trust that you're getting the most value for your investment when you choose bodyfuel™.
What is CertiPUR-US® certification?
CertiPUR-US® is a certification program established to ensure that foam used in mattresses and other upholstered products meet specific health and environmental standards. The CertiPUR-US® certification process involves rigorous testing of foam samples from various manufacturers to ensure that they are made without harmful chemicals such as heavy metals, ozone depleters, formaldehyde, and phthalates, among others. 

The certification also requires that the foam used in these products meet strict performance standards for content, durability, and emissions. The certification process is administered by a third-party organization that ensures compliance with the program's standards.

When you buy a bodyfuel™ mattress, you can be assured that the foam used in the mattress has been CertiPUR-US® certified, which means that it is free from harmful chemicals and meets strict performance standards. This certification also means that our mattresses are eco-friendly, durable, and safe for use in your home. So, you can sleep soundly knowing that your bodyfuel™ mattress has been certified to be safe for you and the environment.

Are bodyfuel™ mattresses suitable for side, front or back sleepers?
bodyfuel™ offers optimal support, proper spiral alignment, and minimal partner disturbance. Designed to ease pressure points for a variety of sleep positions.
How soon can I sleep on my new bodyfuel™ Mattress?

You can sleep on your new bodyfuel™ mattress as soon as it arrives, but keep in mind that it may take up to 48 hours for the mattress to fully expand to its maximum size and for any production and packaging smell to dissipate.

Can I use the bodyfuel™ Mattress on the floor?

While you can use the bodyfuel™ mattress on the floor, we strongly recommend using a supportive base, such as a platform bed or box spring/foundation, to prolong the life of your mattress and provide optimal support. Allowing airflow on all sides to keep it clean and healthy.

How do I unbox my bodyfuel™ Mattress?

When your bodyfuel™ mattress arrives, it will be compressed and rolled up in a box for easy shipping. To unbox your mattress, simply place the box in the desired room, place it on an approved base, carefully remove the mattress from the box, and carefully cut away the plastic packaging. The mattress will then begin to expand to its full size.

What are the care instructions for the bodyfuel™ Mattress?

To keep your bodyfuel™ mattress in top condition, we recommend rotating it every 3-6 months to ensure even wear. Spots clean any stains with a mild detergent and cool water and allow the mattress to air dry completely before using again. We do not recommend using any type of drying device on your bodyfuel™ mattress.

Do bodyfuel™ mattresses have a strong odor when first opened?

Some customers may notice a new smell when they first open their new mattress, but this is completely normal and should dissipate within a few hours. We recommend airing out your mattress in a well-ventilated room for a few hours before using it.

What is the Comfort Choice in bodyfuel™ mattresses?

The Comfort Choice in bodyfuel™ mattresses is an exclusively graduated Comfort Zone with a 10 x’s more breathable specialty foam surface layer in your personal choice of firmness. This provides the perfect balance of contour, pressure relief, and temperature regulation for a deep, undisturbed sleep.

How do I clean my bodyfuel™ mattress?

To clean your bodyfuel™ mattress, you can lightly vacuum it and spot clean with a diluted mild detergent and water. Let the mattress air dry, never using heat or blown air to dry it. You should also use a mattress protector to keep it clean and extend its lifespan.

Can I return my bodyfuel™ mattress?

Yes, bodyfuel™ offers a 180-night sleep trial, after the 30-day body adjustment period you can exchange or return your mattress, if it doesn't meet your satisfaction. See our exchange or return policy for details.

How can I initiate a mattress exchange or return with bodyfuel™?

If you are not satisfied with your bodyfuel™ mattress and would like to initiate an exchange or return, you can reach out to the customer support team via phone or email to start the process. The team will guide you through the exchange/return process and provide you with all the necessary information and instructions, including how to prepare the mattress for the exchange or return.

What is the condition required for a mattress to be returnable?

For a mattress to be returnable, it must be in a condition that's nearly new. This means no damage, stains, or odors. The mattress should be maintained well throughout the trial period to qualify for a return.

What is the adjustment period for a bodyfuel™ mattress?

The adjustment period, also known as the break-in period, is the time it takes for your body to get used to a new mattress. With a bodyfuel™ mattress, the adjustment period is typically 2,3 days but can take around 30 days. During this period, your body will gradually adapt to the new mattress, and you may experience changes in your sleep quality and comfort. If you are still experiencing discomfort after the adjustment period, you can contact the customer support team to initiate an exchange or return.

Can you explain bodyfuel™'s 180 Night mattress trial?

bodyfuel™ offers a 180-night sleep trial, during which you can try out your new mattress in the comfort of your own home. If you decide within that time that the mattress isn't right for you, after the 30-day body adjustment period, simply contact our customer support team to arrange an exchange or return.

What is your exchange policy?

If you are not satisfied with your bodyfuel™ mattress during the 180-night sleep trial period, after the 30-day body adjustment period, we offer a one-time exchange for a different mattress size or firmness level. Contact our customer support team to arrange an exchange.

How can I contact bodyfuel™ customer support?

You can contact bodyfuel™ customer support at 1-888-760-2311 during regular business hours or email our support team at support@bodyfuelsleep.com.

How can I purchase a bodyfuel™ mattress, and is delivery available?

bodyfuel™ mattresses are available for purchase exclusively online. This means that you can shop from the comfort of your own home and have your new mattress delivered directly to your door. No more driving to a store, being pressured, haggling for a price, or navigating through complicated exchange policies.

 

How can I contact bodyfuel™ customer support?

You can contact bodyfuel™ customer support at 1-888-760-2311 during regular business hours or email our support team at support@bodyfuelsleep.com.

What sizes are available for bodyfuel™ mattresses?

bodyfuel™ mattresses come in a variety of sizes, including Twin, Twin XL, Full/Double, Queen, or King.

How long does shipping take for bodyfuel™ mattresses?

bodyfuel™ mattresses are shipped within 2-3 business days, and delivery can take between 3-7 days, depending on your location.

When should I expect delivery?

We aim to deliver your bodyfuel™ mattress within 3-7 business days of your order being placed. Once your order has shipped, you will receive a tracking number via email to track the progress of your delivery.

Can I change my shipping address?

Yes, you can change your shipping address as long as your order has not yet shipped. Please contact our customer support team as soon as possible to make any changes to your shipping address.

Will I be charged for shipping if I purchase a bodyfuel™ mattress?

No, bodyfuel™ offers free shipping on all of their mattresses. Once you have completed your purchase, your mattress will be shipped directly to your doorstep, free of charge.

How are bodyfuel™ mattresses shipped?

Our mattresses are compressed and rolled up for easy shipping and are delivered to your doorstep in a box. We offer free shipping across Canada, and your mattress will typically arrive within 3-7 business days.

Do you offer financing options for your mattresses?

Yes, we offer financing options through our partner, Sezzle. With Sezzle, customers can apply for financing at checkout and receive a decision within minutes. Once approved, customers can choose to pay for their mattress over 6 weeks with no hidden fees.

Does bodyfuel™ offer a warranty on their mattresses?

Yes, bodyfuel™ offers a generous warranty and comfort guarantee on their mattresses. bodyfuel™ is committed to providing the highest quality sleep products and have a highly dedicated team of skilled employees to support you every step of the way.

If you have any other questions, contact us and we will be glad to help you!