FAQ
What makes bodyfuel™ mattresses different from other mattresses?
How do I customize my bodyfuel™ mattress?
What is a double-sided mattress, and how does it work?
What is the benefit of the Cold Touch material covering on the bodyfuel™ mattress?
How does the Core Support of the bodyfuel™ mattress contribute to a good sleep?
What benefits can I expect from using a bodyfuel™ mattress?
What benefits can be obtained from bodyfuel™ mattresses?
Are bodyfuel™ mattresses eco-friendly?
How long do bodyfuel™ mattresses last?
Can you select the firmness of bodyfuel™ mattresses?
Does bodyfuel™ offer double-sided mattresses?
Are bodyfuel™ mattresses suitable for couples with different sleep preferences?
How can I learn more about bodyfuel™ mattresses?
How long is the warranty on your mattresses?
Are bodyfuel™ mattresses good for heavier people?
What is the difference between double sided (flippable) and dual comfort?
What makes bodyfuel™ mattresses a good investment?
What is CertiPUR-US® certification?
The certification also requires that the foam used in these products meet strict performance standards for content, durability, and emissions. The certification process is administered by a third-party organization that ensures compliance with the program's standards.
When you buy a bodyfuel™ mattress, you can be assured that the foam used in the mattress has been CertiPUR-US® certified, which means that it is free from harmful chemicals and meets strict performance standards. This certification also means that our mattresses are eco-friendly, durable, and safe for use in your home. So, you can sleep soundly knowing that your bodyfuel™ mattress has been certified to be safe for you and the environment.
Are bodyfuel™ mattresses suitable for side, front or back sleepers?
How soon can I sleep on my new bodyfuel™ Mattress?
You can sleep on your new bodyfuel™ mattress as soon as it arrives, but keep in mind that it may take up to 48 hours for the mattress to fully expand to its maximum size and for any production and packaging smell to dissipate.
Can I use the bodyfuel™ Mattress on the floor?
While you can use the bodyfuel™ mattress on the floor, we strongly recommend using a supportive base, such as a platform bed or box spring/foundation, to prolong the life of your mattress and provide optimal support. Allowing airflow on all sides to keep it clean and healthy.
How do I unbox my bodyfuel™ Mattress?
When your bodyfuel™ mattress arrives, it will be compressed and rolled up in a box for easy shipping. To unbox your mattress, simply place the box in the desired room, place it on an approved base, carefully remove the mattress from the box, and carefully cut away the plastic packaging. The mattress will then begin to expand to its full size.
What are the care instructions for the bodyfuel™ Mattress?
To keep your bodyfuel™ mattress in top condition, we recommend rotating it every 3-6 months to ensure even wear. Spots clean any stains with a mild detergent and cool water and allow the mattress to air dry completely before using again. We do not recommend using any type of drying device on your bodyfuel™ mattress.
Do bodyfuel™ mattresses have a strong odor when first opened?
Some customers may notice a new smell when they first open their new mattress, but this is completely normal and should dissipate within a few hours. We recommend airing out your mattress in a well-ventilated room for a few hours before using it.
What is the Comfort Choice in bodyfuel™ mattresses?
The Comfort Choice in bodyfuel™ mattresses is an exclusively graduated Comfort Zone with a 10 x’s more breathable specialty foam surface layer in your personal choice of firmness. This provides the perfect balance of contour, pressure relief, and temperature regulation for a deep, undisturbed sleep.
How do I clean my bodyfuel™ mattress?
To clean your bodyfuel™ mattress, you can lightly vacuum it and spot clean with a diluted mild detergent and water. Let the mattress air dry, never using heat or blown air to dry it. You should also use a mattress protector to keep it clean and extend its lifespan.
Can I return my bodyfuel™ mattress?
Yes, bodyfuel™ offers a 180-night sleep trial, after the 30-day body adjustment period you can exchange or return your mattress, if it doesn't meet your satisfaction. See our exchange or return policy for details.
How can I initiate a mattress exchange or return with bodyfuel™?
If you are not satisfied with your bodyfuel™ mattress and would like to initiate an exchange or return, you can reach out to the customer support team via phone or email to start the process. The team will guide you through the exchange/return process and provide you with all the necessary information and instructions, including how to prepare the mattress for the exchange or return.
What is the condition required for a mattress to be returnable?
For a mattress to be returnable, it must be in a condition that's nearly new. This means no damage, stains, or odors. The mattress should be maintained well throughout the trial period to qualify for a return.
What is the adjustment period for a bodyfuel™ mattress?
The adjustment period, also known as the break-in period, is the time it takes for your body to get used to a new mattress. With a bodyfuel™ mattress, the adjustment period is typically 2,3 days but can take around 30 days. During this period, your body will gradually adapt to the new mattress, and you may experience changes in your sleep quality and comfort. If you are still experiencing discomfort after the adjustment period, you can contact the customer support team to initiate an exchange or return.
Can you explain bodyfuel™'s 180 Night mattress trial?
bodyfuel™ offers a 180-night sleep trial, during which you can try out your new mattress in the comfort of your own home. If you decide within that time that the mattress isn't right for you, after the 30-day body adjustment period, simply contact our customer support team to arrange an exchange or return.
What is your exchange policy?
If you are not satisfied with your bodyfuel™ mattress during the 180-night sleep trial period, after the 30-day body adjustment period, we offer a one-time exchange for a different mattress size or firmness level. Contact our customer support team to arrange an exchange.
How can I contact bodyfuel™ customer support?
You can contact bodyfuel™ customer support at 1-888-760-2311 during regular business hours or email our support team at support@bodyfuelsleep.com.
How can I purchase a bodyfuel™ mattress, and is delivery available?
bodyfuel™ mattresses are available for purchase exclusively online. This means that you can shop from the comfort of your own home and have your new mattress delivered directly to your door. No more driving to a store, being pressured, haggling for a price, or navigating through complicated exchange policies.
How can I contact bodyfuel™ customer support?
You can contact bodyfuel™ customer support at 1-888-760-2311 during regular business hours or email our support team at support@bodyfuelsleep.com.
What sizes are available for bodyfuel™ mattresses?
bodyfuel™ mattresses come in a variety of sizes, including Twin, Twin XL, Full/Double, Queen, or King.
How long does shipping take for bodyfuel™ mattresses?
bodyfuel™ mattresses are shipped within 2-3 business days, and delivery can take between 3-7 days, depending on your location.
When should I expect delivery?
We aim to deliver your bodyfuel™ mattress within 3-7 business days of your order being placed. Once your order has shipped, you will receive a tracking number via email to track the progress of your delivery.
Can I change my shipping address?
Yes, you can change your shipping address as long as your order has not yet shipped. Please contact our customer support team as soon as possible to make any changes to your shipping address.
Will I be charged for shipping if I purchase a bodyfuel™ mattress?
No, bodyfuel™ offers free shipping on all of their mattresses. Once you have completed your purchase, your mattress will be shipped directly to your doorstep, free of charge.
How are bodyfuel™ mattresses shipped?
Our mattresses are compressed and rolled up for easy shipping and are delivered to your doorstep in a box. We offer free shipping across Canada, and your mattress will typically arrive within 3-7 business days.
Do you offer financing options for your mattresses?
Yes, we offer financing options through our partner, Sezzle. With Sezzle, customers can apply for financing at checkout and receive a decision within minutes. Once approved, customers can choose to pay for their mattress over 6 weeks with no hidden fees.
Does bodyfuel™ offer a warranty on their mattresses?
Yes, bodyfuel™ offers a generous warranty and comfort guarantee on their mattresses. bodyfuel™ is committed to providing the highest quality sleep products and have a highly dedicated team of skilled employees to support you every step of the way.