Retrun Policy for bodyfuel™ Mattress
At bodyfuel™, our mission is to guarantee the best possible sleep experience for our customers. We understand that choosing the right mattress is crucial, and to support this decision, we offer a revised 180-night sleep trial for all our mattresses.
Eligibility for Return:
- To be eligible for a return, you must have purchased your bodyfuel™ mattress directly from our website. The mattress should be in good condition, free from damage, stains, or odors. Returns are accepted only during the 180-night sleep trial, starting after a mandatory 30-day adjustment period, allowing your body to adapt to the new mattress.
Return Procedure:
- If you decide the bodyfuel™ mattress isn’t the right fit during the sleep trial, please contact our customer support team to initiate a return. Our team will assist you throughout the return process, offering necessary guidance and organizing mattress pickup at no additional cost to you.
Cost of Return:
- There are no additional charges for returning a mattress. bodyfuel™ will cover all shipping costs associated with the return. Our customer support team will handle all logistical aspects of the return for your convenience.
Return Process:
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Upon successful return of the mattress in its original condition, we will process a full refund of your purchase price within two business days. The refund will be issued to the original method of payment. Please allow a standard period for the refund to reflect in your account.
Limitations:
- Our return policy applies exclusively to the mattress and does not cover accessories or add-ons like bed frames, pillows, or Snap bases. Each household is limited to one 180-night trial, based on identifying information.
- We reserve the right to refuse a return if the mattress is found in an unsatisfactory condition, was abused, or misused, or if the return request is made after the 180-night sleep trial period.
Non-Returnable Items:
- Specific items, such as mattress foundations, are considered final sale, except if they are returned in the original unopened packaging within 14 days.
Conclusion:
- At bodyfuel™, we are committed to your sleep satisfaction. Our revised return policy reflects our dedication to ensuring you are completely happy with your mattress purchase. For any questions or additional information about our return policy, please do not hesitate to contact our customer support team.